Introduction
MedQuants ("we", "us", "our") is fully committed to protecting your personal, technical, and medical information. This Privacy Policy details what information we collect across our digital platforms, the reasons behind this processing, how we store and manage your details, and your choices.
We have designed this policy to be in complete compliance with India's evolving data protection framework, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) standards. By accessing our services, you consent to our data collection pipelines.
Information We Collect
To coordinate low-latency telemedicine routes and pharmacy deliveries, our platform requires processing several data classes:
Includes your full legal name, active mobile number, secure email address, date of birth, biological gender, postal delivery address, and encrypted payment identifiers (such as masked UPI tokens or transaction logs).
Sensitive clinical metadata collected strictly under your explicit consent; including symptoms, uploaded physical/digital prescriptions (Rx), pathology reports, diagnostic results, and treatment files.
IP addresses, browser cookies, device identity footprints, operating systems, and website analytics. This technical data secures the platform against brute-force attacks and optimizes delivery maps.
How We Use Your Information
We leverage collected parameters to provide seamless clinical booking logistics, verify restricted pharmaceuticals, and scale our network infrastructure:
To manage doctor appointments, lab collections, and express drug orders. This includes prescription analysis by licensed, partner pharmacists.
To transmit SMS reminders, email booking confirmations, directory search alerts, and informational updates. receipts.
To monitor for fraudulent platform access, evaluate system load speeds, maintain uptime safeguards, and enforce standard operational policies.
Data Security
We employ strict, state of the art safeguards to protect sensitive health and identity records against unauthorized leaks:
All information transmitted over our network is encrypted using SSL/TLS protocols. Stored records are sealed using advanced AES-256 standards.
Only authorized medical assistants, pharmacists, and pathology coordinators can access specific clinical segments under strict confidentiality guidelines.
While we deploy continuous database audits, no internet-based network is entirely secure. In the rare event of a database leak, we will notify affected individuals and appropriate regulators within legal windows.
Your Rights
You maintain complete ownership of your personal and health records under Indian digital data rules. Your rights include:
- Access and Correction: You can review, update, and correct registration parameters directly through your user profile portal.
- Data Portability: You may request a machine-readable, structured export of your uploaded historical health files.
- Deletion (Right to be Forgotten): You can request account termination. We will delete or anonymize personal parameters, except where retention is legally mandated (such as clinical record-keeping rules).
- Consent Withdrawal: You can withdraw consent for secondary analytics, notifications, or newsletters at any time.
To initiate any data request, please draft an email to our Data Protection team at infomedquants@gmail.com.
Retention of Data
MedQuants retains personal and sensitive clinical files only as long as necessary to complete requested profile searches and maintain regulatory records.
In compliance with Indian medical registry rules and financial regulations, standard doctor consultation records, medical bills, and diagnostic reports are typically kept for a minimum of 3 years from the date of creation, after which they are deleted or anonymized.
Children's Privacy
Our digital health platforms are designed for individuals aged 18 and older. We do not knowingly collect personal or medical information from minors without parental consent.
Parents or legal guardians booking medical check-ups or home collections on behalf of minors must complete the session from their own accounts and confirm they possess the legal authority to share the minor's clinical history.
Changes to This Privacy Policy
MedQuants may update this Privacy Policy to reflect changing security technologies or compliance regulations. Significant revisions will be highlighted on our homepage banner or transmitted directly to your registered email address. Revised terms take effect immediately upon publication.
Data Privacy Desk
If you have questions about this privacy statement, require details on data processing, or wish to delete your clinical account history, contact our Data Privacy Office: